At xxxx, we want you to be satisfied with the children’s toys you purchase. If you need to return or exchange an item after your purchase, please carefully read the following refund policy terms.

  1. Refund Policy Overview
    We offer a 30-day refund and exchange policy. You have the right to request a return or exchange within 30 days of receiving the item. Please ensure the item is in brand new condition, unused, and in its original packaging and labels.
  2. Return Conditions
    Returns or exchanges are possible in the following situations:
    Defective or damaged item
    Item does not match your order
    Item damaged in transit
    Please note that unless the item is defective or incorrect, returns requested for personal reasons (such as dislike or unsuitability) will incur shipping costs at the customer’s expense.
  3. Return Process
    To initiate a return or exchange, please follow these steps:
    Contact Us: Before deciding to return an item, please contact our customer service team by email or phone, providing us with your order number and the reason for the return.
    Email: B.site@shop.com
    Phone: (872) 306-1935
    Obtain Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and follow-up instructions.
    Packaging: Pack the item with its original packaging, labels, and all accompanying accessories into the package, and mark the RA number on the outside of the package.
    Return the Item: Return the package to the following address: 846 W MONTROSE AVE UNIT 204 CHICAGO, IL 60613
    Provide Tracking Information: If possible, please send tracking information to our email address after shipping so we can track your return status promptly.
  4. Refund Processing Time
    Once we receive your returned item and confirm it meets our refund policy, we will process your refund request as soon as possible. Refunds will be processed within 7-10 business days of receiving the item. The refund will be credited to your original payment method. Please note that the refund arrival time may depend on your bank or payment provider.
  5. Exchange Policy
    For exchanges, please specify the item you wish to exchange in the return process. We will process your exchange request based on inventory and ship the replacement item upon confirmation.
  6. Questions and Support
    For any questions regarding returns or refunds, please contact our customer service team. We are dedicated to assisting you and ensuring you receive the best service experience.

Thank you for choosing xxxx! We look forward to providing you and your child with a superior toy experience.